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It’s a no-brainer that parts managers and service technicians need fast, easy access to the right parts and service information, all in a “one-stop-shop” application. In this mini-demo, I give you an overview of the multiple ways that one can search for parts and service information in the InService Electronic Parts Catalog (EPC).

When data is loaded into the EPC application, all of the content is indexed for fast and easy retrieval by the search system.  Click on the demo to see the following features:

Search All:  The Search All option looks for the desired text within all available sources of information: parts catalogs, maintenance manuals, product specs, sales collateral and any other information that has been included in the solution. This search option allows the use of conditional (Boolean) expressions such as “AND”, “OR” and ”NOT”.

Search Part:  The Search Part option looks for the desired text as a part number inside the illustrated parts catalog. This search option also allows the use of wildcard and truncation operators in the search field.

Search Center:  The Search Center provides the ability to perform more refined searches. This option allows unique search parameters for parts catalogs and product information, broken down by product type, family and model as well as part number, description and free text.

Search Results:  The Search Results display a list of links to information that matches the search criteria. The user can sort the search results by a particular column or filter the search results by applying a specific product model.

 

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OEMs want to sell more parts to their dealer networks, and the dealers want a simple way to order parts; therefore, it’s not surprising that the shopping cart features of Enigma InService Electronic Parts Catalog are highly valued by our customers because they help dealerships order OEM parts easily. The following podcast demonstrates how shopping carts contain information such as part number and description, price, quantity, and notes/comments, as well as dealership information (such as the dealership’s unique logo and billing/shipping addresses.)

Enigma InService EPC customers usually integrate their shopping carts with a back-office e-commerce system, which facilitates parts order tracking and fulfillment. The carts can be viewed online, emailed to someone, or printed out as a PDF file.  The shopping list displays those parts being ordered by the user and is associated with a specific shopping cart. The shopping list can be updated by removing parts, changing quantities, or adding additional cataloged or non-cataloged parts.

Keep in mind that the shopping cart functionality allows specific customer information and parts requisition activities to be standardized. Each shopping cart includes information specific to each customer and/or type of order. Multiple shopping carts can be defined and re-used to accelerate the creation and submission of parts orders.

Take a peek at the product podcast and let us know what you think. If you want to see more, I’d be happy to set up a thorough web demo for you.

 

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In this mini-demo of the InService Electronic Parts Catalog (EPC), Enigma Solution Specialist Rob Bannerman gives an overview of the eNote feature. 

The eNotes functionality enables parts managers and service technicians to collaborate by creating personal notes and comments within the InService EPC application. The user can create eNotes at several levels: on assemblies or individual parts for the full parts catalog, on individual parts in a specific parts catalog (by serial number), and on maintenance manuals, product specs, sales collateral, and other product information. These eNotes are then available for reference whenever the relevant application or maintenance information is displayed.  An eNote can be added publicly or privately, and users can also search under eNotes to find parts and assembly information.

Please click on the pop-up player to see this 2-minute demonstration.

 

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The Enigma InService Electronic Parts Catalog  (EPC) is a “one-stop shop” application that combines product and support information from multiple divisions and product lines, from multiple sources/systems, in multiple document formats. This podcast offers a mini product demo of the InService EPC solution and its service information functionality. 

In a nutshell, this functionality enables service technicians to look up a part, then reference the corresponding service documents and the links between them.  By clicking on the service information icon, installation instructions—including illustrations—appear for that part or assembly kit.  The end result is that service technicians are more efficient; they can more quickly find the relevant service documentation and make the necessary repairs.

 

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This short podcast shows you how easy it is to use the InService Electronic Parts Catalog application to find alternate parts, part kits and part assemblies. Below is a description of some of the features you’ll see in this podcast:

Parts List  The parts list displays information for the selected assembly, where each line contains one component. A variety of information can be displayed based on the detail of the part data and level of integration but most often includes: assembly item number, part number, description, and quantity of each part in assembly.  The user can see additional information (if available) on each part via icons linking to supersession parts, up-sell/ cross-sell parts, service information, and eNotes (shared maintenance comments).

Alternate Parts  The alternate parts feature identifies when new/different parts are available in place of the original component. Different relationships can be defined between the original and alternate parts including: direct replacement (one-to-one), multiple choice (one-to-many optional replacement parts) and kit replacement (one-to-many as a mandatory group of parts). The user can select which parts (original or alternate) to add to the active shopping cart.

Assembly Viewer The assembly viewer displays the proper illustration for the current parts list. The user may zoom or move the image to see the appropriate level of detail.  The user can select parts in two ways: by picking item(s) in the illustration or in the parts list. To help ensure accuracy the selected parts are highlighted in both the viewer and the parts list. InService EPC supports most standard graphics and video formats.

 

 Enigma Podcast Episode 4: Electronic-Parts-Catalog-alternative-parts: Play Now | Play in Popup | Download (252)

You may have heard about Enigma InService Job Card Generator (JCG), which automates the production of job cards (task cards) containing all the technical information required for maintaining aircraft, engines and other complex equipment. The optional Digital Signature module enhances InService JCG by enabling electronic completion of job cards with checkboxes, comment boxes and digital signature fields for mechanics and supervisors. Tune into this webcast to discover how airline maintenance and engineering departments can streamline and automate their job card processes.

 

 The Enigma Podcast, Episode 4: Digital Job Card Signatures: Play Now | Play in Popup | Download (423)

Here’s a two-minute podcast demonstration of the Enigma InService EPC (Electronic Parts Catalog), highlighting the product’s capability to locate detailed part data using interactive illustrations. Solutions Engineer Rob Bannerman provides a quick overview of  how drawings and schematics can be used to drill-down and find the right part, assembly or kit. Synchronization between the graphics and the table of contents and parts list help ensure proper part selection.

Why is this important? Simple: when a parts manager is looking for a part or a service technician is making a repair, graphical representations of the part/assembly will accelerate the process .

InService EPC allows users to filter service information by equipment type, model and serial number, ensuring that only relevant parts and procedures are used in the maintenance process.

 

 Enigma Podcast, Episode 3: Illustrated Parts Catalogs: Play Now | Play in Popup | Download (359)

Check out this three-minute demo of how you can use the Enigma Electronic Parts Catalog not only for parts and service info, but also for distributing aftermarket parts marketing and training collateral. Watch Enigma EPC maestro Rob Bannerman  illustrate how you can help your dealers get the information they need to better service their customers.

This is the first in a series of podcasts that we’ll be offering to demonstrate the real-world applications of Enigma aftermarket parts and service solutions.

 

 The Enigma Podcast, Episode 2: EPC for Aftermarket Sales Collateral: Play Now | Play in Popup | Download (354)

Welcome to the inaugural episode of the Enigma podcast.

Over time, we intend to have specific audio and video content for you. But, to get started, we are putting into our podcast feed a replay of an important webinar we recorded on the Enigma electronic parts catalog (EPC) system.

We hope you enjoy it and stay tuned for more new content in the near future.

 

 The Enigma podcast, episode 1: InService EPC webinar replay: Play Now | Play in Popup | Download (358)